Refund policy

At Collective Essentials, we aim to ensure you are completely satisfied with your purchase. If you need to return an item, please review the policy below.

Return Window

Customers have up to 7 days from the date of collection to request and initiate a return.

To qualify for a return, items must be:

  • In original, unworn condition

  • With all original tags, labels, and packaging

  • Free from marks, odours, or signs of wear (unless stated)

Return Process

  1. Contact our customer service team within the 7-day return period via email collectiveessentialsuk@outlook.com stating order number and reason for return.

  2. Once approved, return the item(s) to the address provided.

  3. Ensure items are securely packaged and returned using a trackable service.

  4. Customers must pay for their own shipping unless it is a problem on our behalf

Refunds

Once we receive and inspect your return, please allow up to 7 days for your refund to be processed.

Refunds will be issued back to the original payment method unless the item was labeled as 'FINAL SALE'

Items discounted by 60% or more will be refunded as store credit only.

Shipping costs are non-refundable unless the return is due to an error on our part.

PARCEL IS LOST BY COURIER:

If item has not arrived within the few days it should have due to problems with couriers customers should either message @collectiveessentialsuk on Instagram or email us at collectiveessentialsuk@outlook.com to let us know about the problem.

Once investigated, if we cannot retrieve the parcel, customer will be fully refunded via store credit. 

Please be respectful to this decision as we are taking a loss and giving you the chance to purchase again off us at no further cost due to a problem that is out of our hands.

We hope this does not happen at all as we want to satisfy all our customers with every special item that they purchase.

IF RETURN IS LOST ON ITS WAY BACK TO US:

We are not responsible for any return that is lost on the way back to us, refunds are only processed when we have the item at hand. Therefore, it is up to you to make sure you provide your own insurance via whichever courier you choose to issue your return.

If there was a problem on our part, when the item arrived with you and parcel has been lost upon return, get in touch with us via email/instagram.

International Orders

International orders are considered final sale once dispatched for change of mind, sizing issues, customs charges, import duties or delivery delays.

Please ensure all sizing, product details, measurements and delivery information are checked carefully before placing an international order.

Customers are responsible for any return postage, customs charges, import duties and fees related to international returns. Original international shipping costs, customs charges and import duties are non-refundable.

Any approved return must be sent back using a tracked and insured service. We are not responsible for returns lost in transit, and refunds will only be processed once the item has been received back and inspected.

This does not affect your statutory rights if an item is faulty, damaged or incorrectly described.

Non-Returnable Items

The following items cannot be returned:

  • Accessories (e.g., hats, socks, undergarments)

  • Items marked as final sale

  • Items damaged after purchase or not in original condition

Exchanges

We do not offer direct exchanges. To exchange an item, please return it for a refund (or store credit where applicable) and place a new order.