Terms of service
Collective Essentials
Last updated: 30/11/2025
Welcome to Collective Essentials. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these carefully before using our site or placing an order.
1. General Conditions
By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell, or exploit any part of the website or its content without express written permission.
2. Product Information & Availability
All products listed on our website are subject to availability.
While we aim for complete accuracy, product descriptions, pricing, and stock may occasionally contain errors. We reserve the right to correct any errors and to cancel or refuse orders affected by such issues.
Colours may appear differently depending on screen settings.
3. Pricing & Payment
Prices are displayed in GBP unless otherwise stated.
We reserve the right to adjust prices at any time without notice.
We accept major payment methods as listed at checkout. By completing a purchase, you confirm that the payment method used is yours and legally authorised.
4. Order Processing & Shipping
Once an order is placed, you will receive an order confirmation.
Dispatch and delivery times provided are estimates and may vary.
We are not responsible for delays due to courier issues, customs, or external factors.
5. Return Policy
At Collective Essentials, your satisfaction is our priority. The following return terms apply:
5.1 Return Window
Customers have up to 10 days from the date of collection to request and initiate a return.
Items must be:
- Unworn and in original condition
- Returned with all tags, labels, and packaging
- Free from damage, marks, or odours (unless stated)
5.2 Return Process
- Contact our customer service team within the 10-day return period.
- Once approved, return the item(s) using a trackable service.
- Items must be securely packaged to prevent damage in transit.
- Customers must pay for their own shipping unless it is a problem on our behalf
5.3 Refunds
After receiving and inspecting your returned item(s), refunds may take up to 7 days to be processed.
Refunds will be issued back to the original payment method unless is labeled as 'FINAL SALE'
5.4 Discounted Items
Items purchased at a discount of 70% or more will be refunded as store credit only.
Store credit is non-transferable and does not expire.
5.5 Non-Returnable Items
Returns are not accepted for:
- Accessories (e.g., hats, socks, undergarments)
- Items labelled as final sale
- Items not returned in original condition
- Items damaged after collection
5.6 Exchanges
We do not offer direct exchanges. Customers must return the item and place a new order.
6. Store Credit
Store credit issued under our return policy is delivered via email or account balance.
It can be used toward any future purchase but cannot be converted into cash.
7. Accuracy of Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website.
We may cancel or refuse any order if fraudulent or suspicious activity is detected.
8. Prohibited Uses
You are prohibited from using the site or its content:
- For unlawful purposes
- To violate intellectual property rights
- To upload viruses or malicious code
- To spam, phish, or collect personal information
- To interfere with website functionality or security
Violations may result in termination of access.
9. Limitation of Liability
Collective Essentials is not liable for:
- Delays caused by shipping carriers
- Incorrect address information provided by the customer
- Loss or damage after parcel delivery
- Errors on third-party platforms linked from our website
To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential damages.
10. Privacy Policy
Use of our site is also governed by our Privacy Policy, which outlines how we collect and use personal data.
(If you need one written, I can create this too.)
11. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with the updated date.
Continued use of the site signifies acceptance of the revised terms.
12. Contact Information
For questions regarding these Terms, returns, or order concerns, please contact us:
Email: collectiveessentialsuk@outlook.com
Support Hours: 9am-7pm